Mega Shutdown and Restart Troubleshooting Guide
Thus far, Windows XP shutdown issues most resemble those of Windows Millennium Edition. That is, most of them center around a very few issues, especially driver version and other legacy hardware and software compatibility issues. These are detailed below. The driver and software issues are expected to resolve substantially as hardware and software manufacturers release updated versions, now that Win XP has been officially launched.
Reboot Instead of Shutdown
The majority of shutdown problems reported with Windows XP thus far have been that it reboots when shutdown is attempted. This may be a global symptom emerging from several distinct causes, because XP executes an automatic restart in the event of a system failure. I'm guessing that this means that more or less anything compromising the operating system during the shutdown process could force this reboot. If this is true, then our job will be to prepare a series of steps suitable to isolate the most likely cause. Disabling the "restart on system failure" feature may permit the exact cause to be isolated:
Right-click on My Computer and select Properties. Click the Advanced tab. Under 'Startup & Recovery,' click Settings. Under 'System Failure,' uncheck the box in front of 'System reboot.' Some things that have produced this reboot-instead-of-shutdown symptom are:
" By now, Roxio's Easy CD / Direct CD software is well documented as being a major cause - possibly the major cause - of this undesirable shutdown behavior. On November 1, Roxio released new drivers to solve this problem in Easy CD Creator 5 Platinum in its Windows XP updater for the Platinum product. A fix for Easy CD Creator 5 Basic is in the works. In the first few hours of its release, several peple have written me saying that this fix has resolved their Windows XP shutdown problem. I suspect that < least>of the Windows XP shutdown problems will go away with Roxio's release of this patch for Platinum and the pending patch for Basic. This has been the single most common cause of Win XP shutdown problems thus far. One person after another has written to me with the simple message that this reboot behavior went away as soon as they uninstalled Easy CD. HINT No. 1: PCBUILD subscribers, by trial and error, identified the file CDRALW2K.SYS (version 1.0.0.1048) as the Roxio file that was causing his shutdown problems and error conditions. When he deleted this one file, his problems went away. HINT No.2: The Mystic Overclocker and others have reported that installing Easy CD 5.0 does not cause the shutdown problem, provided they do not install the Direct CD component. Though this isn't universally true, enough people have mentioned it by now for me to suggest it as a work-around