Do not write "the same" in an email - it makes little sense to them

Example - I will try to organize the project artifacts and inform you of the same when it is done.
This is somewhat an Indian construct. It is better written simply as:
I will try to organize the project artifacts and inform you when that is done

__________________
cheers
Aman

Do not say "Pardon" when you want someone to repeat what they said. The word "Pardon" is unusual for them and is somewhat formal.

The term "regard" is not used much in American English. They usually do not say "regarding this issue" or "with regard to this".
Simply use, "about this issue".

__________________
Shaalini.S
Be the Best of Whatever you are...

Americans do not understand most of the Indian accent immediately - They only understand 75% of what we speak and then interpret the rest. Therefore try not to use shortcut terms such as "Can't" or "Don't". Use the expanded "Cannot" or "Do not".

__________________
Shaalini.S
Be the Best of Whatever you are...

Do not write or say, "I have some doubts on this issue"
The term "Doubt" is used in the sense of doubting someone - we use this term because in Indian languages, the word for a "doubt"

and a "question" is the same.
The correct usage (for clients) is:
I have a few questions on this issue

__________________
cheers
Aman

Do not use the term "screwed up" liberally

If a situation is not good, it is better to say, "The situation is messed up". Do not use slang while interupting with clients...

__________________
cheers
Aman

DO NOT interrupt a client when they are speaking


As a general matter of form, Indians interrupt each other constantly in meetings - DO NOT interrupt a client when they are speaking.

Over the phone, there could be delays - but wait for a short time before responding.

__________________
cheers
Aman

use proper punctuation

In email communications, use proper punctuation. To explain something, without breaking your flow, use semicolons, hyphens or

paranthesis.. As an example:
You have entered a new bug (the popup not showing up) in the defect tracking system; we could not reproduce it - although,
a screenshot would help.
Notice that a reference to the actual bug is added in paranthesis so that the sentence flow is not broken. Break a long sentence
using such punctuation.

__________________
cheers
Aman

The usages "September End", "Month End", "Day End" are not understood well by Americans. They use these as "End of September", "End of Month" or "End of Day".

__________________
Shaalini.S
Be the Best of Whatever you are...

Americans have weird conventions for time - when they say the time is "Quarter Of One", they mean the time is 1:15. Better to ask them the exact time.

__________________
Shaalini.S
Be the Best of Whatever you are...